Shipping Policy

Happy Dotting Company (“we”, “us”, “our”) | Effective Date: October 2025

1. Scope

This Shipping Policy applies to all orders placed through our website www.happydottingcompany.com. It explains how we process, dispatch and deliver your purchases - including our delivery areas, methods, costs, timing, tracking, lost/damaged items and other important information.

This Shipping Policy applies to physical goods only. Digital products (such as downloadable files, templates, or guides) are delivered electronically via download link, email, or as advised within the product description. Consequently digital products not subject to shipping fees or delivery times.

2. Delivery areas & restrictions

We ship to addresses within Australia and international locations based on access and availability of shipping logistics. From time to time, factors outside our control may exclude certain countries, or inaccessible locations (e.g., some remote islands, PO Boxes, or certain rural/remote regions). We may also be required to impose additional surcharges for some locations. All information and relevant surcharges are incorporated into our website store and/or shipping cost information during the check out process.

3. Order processing times

We aim to process and dispatch your order within 1-3 business days (business days = Monday to Friday, excluding public holidays) after payment has been cleared and subjects

Orders placed after 12.00 (Brisbane Local Time) on weekends/public holidays will be processed as soon as possible the next available business day - noting actual despatch to Australia Post or related shipping agent may be 1-3 business days thereafter.

Please allow extra time during peak periods (for example holidays or promotional sales) as processing may take longer.

4. Shipping methods, costs and delivery times

Standard shipping: Shipping costs vary by location and the value/weight of your order. Costs are calculated during the check out process and are detailed. Options for delivery include standard shipping/international post through to express shipping. Estimated delivery time varies on your location - but can be between a few days in Australia to a few weeks internationally

Delivery times are estimates only - they are not guaranteed as they depend on shipping carriers locally and internationally. Delays may occur due to factors outside our control (e.g., courier delays, weather, high volume of parcels)

Digital products are available for download immediately after checkout or upon receipt of your order confirmation email. It is your responsibility to download your digital product/s and access links including sent via email - checking spam / junk email folders.

International shipped orders where a special duty or import cost applies varies country by country and where this has not been collected already - is a financial impost on you. For example VAT in the UK is collected and remitted by Happy Dotting Company, US 10% tariff is collected and remitted through our shipping agent and the cost is included in the website pricing.

5. Tracking your order

Once your order has been dispatched, you will receive an email with tracking information as applicable to your order. Use the link to monitor the progress of your parcel until delivery. The delivery information is updated by each carrier and at various stages of the order delivery process from country of origin to your doorstep

6. Risk and title

Risk (for example of loss, theft or damage) passes to you when we have delivered the goods to the shipping carrier for forwarding to you (unless we have agreed otherwise). Title (ownership) in the goods passes to you when payment has been cleared and we dispatch the goods.

7. Lost, damaged or delayed parcels

If your order is delayed, appears lost, or arrives damaged, please contact us at info@happydottingcompany.com  promptly with your order number and details.

We will initiate investigations with the courier and if the item is lost or damaged in transit, we will either arrange a replacement or refund (depending on availability and circumstances).

We may require you to provide photos of damaged items or packaging.

Please note: in remote/rural areas the delivery time might be longer; we appreciate your patience.

8. “Authority to Leave” (ATL) instructions

If you request the carrier to leave your parcel unattended (for example, on a doorstep) you accept the risk of possible theft or loss. We are not responsible for items once they are delivered following your ATL instructions.

9. Order changes, cancellations and returns

If you wish to change or cancel your order after it has been placed, please contact us as soon as possible via info@happydottingcompany.com

Once the order has been dispatched we may not be able to cancel or amend shipping; you may be responsible for returning the parcel (see Returns/Refunds Policy).

For more details see our Refund & Returns Policy.

11. Changes to this policy

We may update this Shipping Policy from time to time. The version posted on our Website is the one that applies.

12.  Digital products

Please note that digital downloads, including printable templates, e-books and similar electronic content, are not eligible for return or refund for change-of-mind once the file has been downloaded or accessed.

This is because digital content cannot be “returned” in the same way as a physical product.

However, if you experience a technical issue (for example, the file is corrupted or cannot be opened), please contact us within 14 days of purchase and we’ll assist to replace or restore access.

Contact us

If you have any queries about our shipping practices, please contact:

Happy Dotting Company

Email: info@happydottingcompany.com

Address: 1/20 Flanders St, Salisbury, 4107

ABN: 49656848912